Refund policy

Last updated: November 13, 2026

RETURNS & REFUND POLICY

Lami Lips by LAMINA SILVER

At Lami Lips, customer satisfaction is important to us. We aim to ensure every order arrives in excellent condition.

RETURNS & CANCELLATIONS

Customers have the right to cancel eligible online purchases within 14 days of receiving their order.

To request a return, please contact us through our website within this period.

Once a cancellation has been requested, eligible products must be returned within 14 days.

HYGIENE & SAFETY

For hygiene reasons, lip glosses and lip liners supplied with a hygiene seal cannot be returned under the change-of-mind cancellation right once that seal has been broken after delivery.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

PRE-ORDERS

Customers may request cancellation of their pre-order before delivery, subject to their statutory cancellation rights.

If there is a significant delay to your pre-order, we will provide an update and explain your options, including cancellation and a refund where applicable.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs where available.

We will assess the issue and arrange an appropriate replacement, refund or other remedy in accordance with your consumer rights.

REFUNDS

Once an eligible return or cancellation has been processed, refunds will be issued to the original payment method.

Refunds will be made within the applicable legal timeframe, normally within 14 days of receiving returned goods or evidence that they have been sent back.

Where required by law, refunds will include the original standard delivery charge. Additional charges for premium delivery options are not refundable unless legally required.